I’m an independent consultant who’s a specialist in ‘Customer Experience Design as I have an in-depth understanding of HCI, Usability Engineering and Web Analytics methodologies
I engage with my clients to understand their business needs by researching their consumer behaviours, through my knowledge of usability best practices and industry standards
I plan strategically by analysing an organisation’s requirements, process models and rules which enhance my understanding of a business’ policies and market approach.
Getting to know clients businesses quickly and thoroughly, to understand and articulate the true challenge faced by delivering strategies that help clients meet their business objectives.
An expert in digital communications including web builds, campaigns, social media and intranets and passionate about delivering transformative digital strategy, user experience and web technology to clients.
I define high level definitions and functional solutions that will resolve business problems, by working closely with stakeholders; including 3rd parties.
I Inform senior stakeholders of project progress and manage client expectation proactively by building rapport and creating long-term strategic partnerships.
I lead the planning, implementation and embedding of projects and drive delivery of assigned projects to successful completion, including delivery to time budget and quality measures.
Planning, designing and conducting in-house usability testing sessions for every step in the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing.
UX Design, London, KT1 2LE.